退款政策
Cancellation and Returns Policy
Welcome to Arcadia Cigars of Kensington. Our aim is to make your shopping experience smooth and enjoyable, and that includes a straightforward cancellation and returns policy.
21.1. Right to Cancel
As a valued customer, you have the right to cancel your order under the Consumer Contracts Regulations 2013. This period starts from when we confirm your order and ends 14 days after you receive your products.
21.2. Exceptions to Cancellation
Please note, you can't cancel if:
- (a) You've unsealed products that aren't suitable to be returned for health or hygiene reasons.
- (b) You ordered custom-made goods.
21.3. Cancellation Timeline
Here's an example: If we confirm your order on January 1st, and you receive your product on January 15th, you have until January 29th to cancel.
21.4. How to Cancel
Simply email us at sales@arcadiacigarskensington.com to cancel. You can also call our Customer Service team at +447877281856 or write to us at our Kensington address.
21.5. Confirmation of Cancellation
We'll email you to confirm we've received your cancellation.
21.6. Contact Information
Email: sales@arcadiacigarskensington.com
Phone: +447877281856
Address: ARCADIA CIGARS KENSINGTON LIMITED,
65 Moscow Rd
London W2 4JS
21.7. Effective Cancellation
Your cancellation is effective from the date you email or post your notice to us.
21.8. Refunds
If you cancel:
- 21.8.1. We'll refund the price paid for the products, minus any value reduction due to handling.
- 21.8.2. We'll refund standard delivery costs, not premium delivery options.
- 21.8.3. Refunds are processed within 14 days of receiving the returned product or evidence of return.
21.9. Faulty Products
For faulty or mis-described items, we'll refund the full cost, including delivery charges and return costs.
21.10. Refund Method
We'll refund you using the same payment method you used to make the purchase.
21.11. Returning Products
Products must be returned within 14 days of cancellation. You'll need to cover the return costs unless the product is faulty.
21.12. Legal Compliance
As a consumer, you're entitled to products that match this Contract. This includes your statutory rights regarding faulty or mis-described goods. These rights are unaffected by our returns policy. You can seek advice from your local Citizens' Advice Bureau or Trading Standards office for more information.
- International Delivery
- 23.1. Unfortunately, we can't ship tobacco products internationally.
- Product Pricing and Delivery Charges
- 24.1. Product prices are as listed on our site when you place your order.
- 24.2. We take care to ensure accurate pricing.
- 24.3. Prices may change, but this won't affect orders already placed.
- 24.4. VAT is included in the price. Any VAT rate change between order and delivery will adjust the VAT you pay.
- 24.5. Delivery charges are additional, and we'll inform you of these during checkout.
- 24.6. In case of a pricing error on our site, we'll contact you with the option to proceed at the correct price or cancel the order. If we can't reach you, we'll cancel the order and notify you..